IT L1 (FLS) B2C - Perusahaan Retail Terbesar - Jakarta

Job Description

1. Analyze, reproduce and resolve reported issues.

2. Escalate complex issues to higher-level support or relevant departments.

3. Document and track issues and resolutions in the ticketing system.

4. Analyze test case to align with business and technical requirement.

5. Perform SIT/UAT Testing.

6. Assist user in performing UAT.

7. Coordinate with stakeholder (cross-function & external).

8. Maintain knowledge base & service catalog.

9. Produce monthly reporting.

10. Administrative support for application.

Job Requirement

• Minimum Bachelor’s degree (S1) in Computer Science, Information Technology, Computer Engineering, or related fields with a GPA of ? 3.00.

• 1–2 years of experience in IT support or related roles.

Technical Skills:

• Basic to intermediate proficiency in SQL and Microsoft Office (Excel, PowerPoint, Word).

• Familiarity with AWS, JIRA, and ServiceNow is a plus.

Core Competencies:

• Strong analytical and problem-solving skills.

• Excellent communication skills (verbal and written).

• Proactive communication ability to collaborate effectively with stakeholders, developers, and cross-functional teams.

• Ability to work in an agile, collaborative environment.

• Good command of English (spoken and written).

• High willingness to learn and adapt.

Skill Requirement

Information Security