Guest Experience

The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Greet and engage guests with a professional and welcoming attitude.

• Provide accurate information on club facilities, membership, events, and promotions.

• Assist with guest arrivals, special requests, and personalized service delivery.

• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.

• Monitor guest satisfaction through direct engagement and proactive feedback collection.

• Support walk-in and reservation processes, including queue and crowd management.

• Handle guest complaints or service failures with diplomacy and professionalism.

• Maintain cleanliness, order, and presentation standards in all guest-facing areas.

• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.

• Participate in daily briefings, team coordination, and service evaluations.

• Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

Qualifications

• Proven of experience in a customer service, hospitality, or guest-facing role.

• Fluent in English.

• Excellent interpersonal and communication skills.

• Confident, service-minded, and solution-oriented personality.

• Professional appearance and positive attitude.

• Ability to multitask and work under pressure in a fast-paced environment.

• Willing to work flexible hours, including weekends and holidays.