Front Office Director

FINNS Beach Club is looking for a sharp, hands-on leader to take over the leadership of key guest-facing functions: Front Office, Guest Experience Managers (GEMs), and Valet. This role is about setting standards, controlling the guest journey end-to-end, and keeping teams aligned during high-volume service. You’ll lead with presence on the floor, build strong systems, and protect the FINNS brand at every touchpoint.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Guide Front Office, Guest Experience, and Valet teams with clear standards, professional culture, and calm execution under pressure to maintain "World’s Best" service.

• Own the entire guest flow (arrival to departure), ensuring the team is visible and proactive while resolving bottlenecks, handling VIPs, and managing seamless team handovers.

• Control rosters, productivity, and headcount discipline while enforcing SOPs for daily operations, peak periods, and professional incident escalation.

• Develop and optimize tech systems for efficient bookings, check-ins, check-outs, and pre-arrival communications in collaboration with Marketing and Tech teams.

• Support high-value guests through smart table management and improve repeat visitation via database capture and proactive follow-up.

Qualifications

• Proven experience working as Front Office Director or related field in high-volume hospitality environments.

• Bali/Indonesia experience preferred (While not mandatory, candidates with strong professional experience will be highly considered).

• Excellent English communication (additional languages a plus).

• Proven leadership in high-volume hospitality (beach club/premium venue/nightlife/luxury hotel).

• Comfortable managing multiple teams and fast-moving operations.

• Strong conflict management skills (calm, factual, consistent).

• Strong organisational skills: rosters, SOPs, training, daily rhythm, reporting.

• Strong technical knowledge of back-end systems including booking engines, reservation systems, POS, ERP, etc.