General Affair

About the role

As a Guest Relations Officer and Receptionist, you will be responsible for direct guest reception, serving guest needs with courtesy and professionalism, and assisting in office administration management. You will also coordinate with other departments to ensure smooth hotel operations.

Key responsibilities

• Receive guests directly

• Serve guest needs with courtesy and professionalism

• Assist in office administration management

• Coordinate with other departments to ensure smooth hotel operations

• Receive telephone calls

• Provide information about hotel facilities

• Maintain cleanliness and comfort of the reception area

About you

• Minimum education: D4/S1

• Basic customer service skills

• Good communication skills

• Ability to work in a team

• Proficiency in Microsoft Word and Microsoft Office

• Experience in administration is an added value

About us

Green Rose Hotel is a star-rated hotel located in Batam Kota, Kepulauan Riau. We are known for friendly service, modern facilities, and a comfortable atmosphere for guests. We offer a dynamic work environment and opportunities to develop with a competent team.