Front Office

Responsibilities:

• Welcome guests in a friendly and professional manner during check-in and check-out

• Handle guest inquiries and requests promptly and accurately

• Provide information related to the villa, facilities, and surrounding area

• Handle guest complaints in a professional and solution-oriented manner

• Coordinate with the housekeeping team regarding villa readiness

• Maintain service standards and ensure guest comfort

Requirements:

• Minimum education: Senior High School (or equivalent)

• Must be able to speak English (both spoken and written)

• Well-groomed, presentable, and professional appearance

• Good communication skills

• Friendly, polite, and has a good attitude

• Able to work independently as well as in a team

• Willing to work in shifts