Front Desk Agent / FDA

Key responsibilities

• Welcome guests and handle check-in and check-out procedures

• Manage reservations, room assignments, and guest inquiries

• Process guest payments and ensure billing accuracy

• Handle guest requests and complaints professionally

• Coordinate with other departments to ensure guest satisfaction

• Maintain accurate records and follow hotel SOPs

• Maintain professional grooming and excellent customer service standards

About you

• Previous experience in a similar position is preferred

• Good communication skills in English

• Strong customer service and problem-solving skills

• Well-groomed, professional, and detail-oriented

• Willing to work shifts, weekends, and public holidays