English Customer Service - non voice channels (Travel Agency)

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in the night shift environment, we want to hear from you!

 Requirements:

• Willing to relocate to Yogyakarta and work on a full WFO (Work From Office) basis

• 1 year of experience as Customer Service

• Minimum Diploma (D3) or Bachelor's Degree (S1)

• Fluent English communication skills – both written and spoken (B2 level)

• Willing to work rotational shifts, including weekends and public holidays

• Strong attention to detail, patience, and problem-solving skills

• Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus

Responsibilities:

• Handle customer inquiries via non voice channels in English

• Assist with order tracking, product information, returns, refunds, and issue resolution

• Deliver prompt, accurate, and empathetic responses to customer questions

• Work collaboratively with internal teams to escalate or resolve issues

• Maintain clear records of customer interactions and feedback