Mandarin Speaking Customer Service Agent

We are seeking a fluent Mandarin-speaking Customer Service Agent to join our dynamic team. In this role, you will deliver exceptional support to our Mandarin-speaking clients, ensuring seamless communication and resolving inquiries efficiently across chat, email, and phone channels.

Key responsibilities:

• Handle customer inquiries, feedback, and complaints via phone, email, and live chat in both Mandarin and English

• Provide accurate information regarding products, services, billing, and account management

• Escalate complex issues to the appropriate internal teams while maintaining clear customer communication

• Maintain up-to-date customer records and interaction logs in our CRM database

• Identify common customer pain points to help improve service processes

Requirements:

• Native or business-level fluency in Mandarin (written and spoken) and strong working proficiency in English

• 1–2 years of customer support or client-facing experience (e-commerce, call center, or tech support experience is a plus)

• Excellent active listening, conflict resolution, and written communication skills

• Familiarity with CRM software (e.g., Zendesk, Salesforce) and standard office tools

• Ability to work in shifts, including occasional weekends or public holidays if required