English CS Live Chat (Night Shift)

About the role

Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 3 shifting hours (15.00 / 17.00 / 19.00).

What you'll be doing

1. Handle inbound customer live chats with patience, empathy and professionalism

2. Provide accurate and timely information to address customer queries and concerns

3. Identify and escalate complex issues to the appropriate teams for efficient resolution

4. Maintain detailed records of customer interactions and follow up as needed

5. Contribute to continuous improvement by providing feedback on processes and procedures

6. Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

1. Excellent command of the English language, both written and verbal (minimum B2)

2. Minimum education D3/S1

3. No experience needed, Fresh Graduates are welcome to apply

4. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

5. Exceptional communication and interpersonal abilities to build rapport with customers

6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

7. Ability to work in Night Shifts

8. Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

1. Comprehensive health insurance and retirement benefits

2. Opportunities for career growth and professional development

3. Team-building activities and social events to foster a positive work culture

4. Flexible work arrangements and a comfortable office space

About us

PT Concentrix Services Indonesia is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a strong focus on innovation and delivering exceptional service, we are committed to empowering our employees and driving the success of our clients. Join our dynamic team and be part of a company that values your contributions and supports your career aspirations.

Apply now to become an English Customer Service representative at PT Concentrix Services Indonesia.