English Customer Service Agent - Livechat

About the role:

Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 3 shifting hours.

What you'll be doing:

• Handle inbound customer live chats with patience, empathy and professionalism

• Provide accurate and timely information to address customer queries and concerns

• Identify and escalate complex issues to the appropriate teams for efficient resolution

• Maintain detailed records of customer interactions and follow up as needed

• Contribute to continuous improvement by providing feedback on processes and procedures

• Actively participate in team meetings and training sessions to enhance your skills

What we're looking for:

• Excellent command of the English language, both written and verbal (minimum B2)

• Minimum education D3/S1

• Experienced in Customer Service field for at least 1 year

• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

• Exceptional communication and interpersonal abilities to build rapport with customers

• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

• Ability to work in Shifts

• Willing to work on site in Surakarta

What we offer:

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

• Comprehensive health insurance and retirement benefits

• Opportunities for career growth and professional development

• Team-building activities and social events to foster a positive work culture

• Flexible work arrangements and a comfortable office space