Ecommerce Specialist

Job Description

• Manage daily e-commerce operations across platforms such as Shopee, TikTok Shop, Tokopedia, and Lazada.

• Ensure product listings, pricing, stock availability, product descriptions, images, and promotional materials are accurate and up to date.

• Coordinate sales campaigns, platform promotions, vouchers, bundles, flash sales, and payday or double-date campaigns.

• Monitor daily sales performance, GMV, orders, conversion rates, cancellations, and other operational metrics.

• Coordinate with Warehouse, Inventory, Customer Service, and Marketing teams to ensure smooth order fulfillment and stock availability.

• Monitor order processing, shipping performance, returns, refunds, and customer complaints related to operational issues.

• Support the implementation of platform campaigns and ensure all promotional mechanics are executed correctly.

• Maintain product catalog accuracy, platform compliance, and operational performance standards.

• Prepare daily, weekly, and monthly operational reports and provide insights for improvement.

• Identify operational issues and recommend solutions to improve store efficiency, customer experience, and sales performance.

Requirements

• Bachelor's degree in Business, Management, Marketing, or a related field.

• Minimum 1–3 years of experience in e-commerce operations, preferably in the beauty, skincare, haircare, or FMCG industry.

• Familiar with Shopee, TikTok Shop, Tokopedia, and other e-commerce platforms.

• Understand e-commerce operational processes, including product listing, stock management, order fulfillment, promotions, and returns.

• Proficient in Microsoft Excel or Google Sheets, including data processing and reporting.

• Able to analyze sales data, GMV, conversion rates, stock availability, and operational performance.

• Adaptable to a fast-paced e-commerce environment and major campaign periods.

• Willing to be placed at Kawasan Mega Kuningan, South Jakarta