Duty Manager

Duty Manager – Job Responsibilities

• Oversee daily resort operations to ensure everything runs smoothly.

• Supervise and coordinate staff across different departments, including Front Office, Housekeeping, and Maintenance.

• Ensure high standards of guest service and satisfaction.

• Handle guest complaints, requests, and operational issues professionally.

• Monitor staff performance, attendance, and discipline.

• Ensure rooms, villas, and public areas are well-maintained and meet company standards.

• Coordinate with department heads and management to resolve operational issues.

• Prepare operational reports and provide regular updates to management.

• Ensure company policies, procedures, and service standards are followed.

• Assist management in improving operational efficiency and maintaining service quality.