Customer Service Team Leader

We are looking for a Customer Service Team Leader to oversee day‑to‑day operations and drive service excellence in a BPO or corporate environment.

Key Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives to meet performance targets.

• Monitor team productivity and quality across voice, email, and chat channels.

• Ensure adherence to service standards, company policies, and regulatory requirements.

• Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.

• Prepare and present regular performance reports to management.

• Foster team engagement and maintain a positive, high‑performance work environment.

Minimum Qualifications

• Diploma holder with experience in Customer Service or BPO.

• Background in Sales, Hospitality, or Customer Service (preferred).

• English proficiency at C1 level.

• Willing to work shifting schedules with flexibility.