Customer Service and Documentation Staff

Responsibilities:
- Handle CEISA 4.0 and BC 1.1

- Send vessel advisories and communicate vessel schedules to customers.

- Handle customer booking and inquiry.

- Stay informed about country regulations and restrictions.

- Ensure operational team's compliance with HSEQ and corporate policies.

- Establish and maintain relationships with customers (internal and external).

- Coordinate with client, principal, transshipment office and destination office.

- Input and clarify shipping data from client to inhouse and principal system.

- Coordinate with other team members(s) for data submission, including but not restricted to generate BL and data manifest.

Qualifications:

- Bachelor’s degree holder or above will be ideal.

- Excellent communication and coordination skills (written and verbal fluently in English).

- Experience in operating CEISA 4.0 and BC 1.1

- Detail-oriented with strong organizational abilities.

-  Ability to multitask and work in a fast-paced environment.

- Excellent time management skills, ability to plan tasks efficiently.

- Competent in Microsoft Office.

- Relevant experience as CS and/or Documentation staff in shipping or forwarding company.

-  Relevant experience in generating manifest for customs submission will be ideal.

- Have knowledge and experience related to shipping and/or freight forwarding industry.