Branch Customer Service

About the role

Bank CTBC Indonesia is seeking a dedicated Branch Customer Service (Mandarin Speaking) professional to join our Semarang branch in Central Java. This is a full-time position that plays a vital role in delivering exceptional customer experiences and supporting the day-to-day operations of our retail banking branch. As a Branch Customer Service representative, you will be the face of our bank, building strong relationships with customers and ensuring their banking needs are met with professionalism and efficiency. This role is essential to our branch's success and directly contributes to customer satisfaction, retention and business growth.

Key responsibilities

• Providing frontline customer service by greeting customers, understanding their banking requirements and directing them to appropriate services

• Processing customer transactions including deposits, withdrawals, fund transfers and other routine banking operations with accuracy and efficiency

• Assisting customers with account opening, account maintenance and general banking enquiries

• Promoting bank products and services including savings accounts, investment products and loan offerings to customers

• Maintaining accurate records and documentation in compliance with banking regulations and internal procedures

• Handling customer complaints and concerns professionally, working towards swift resolution

What we're looking for

• Previous experience in customer service, banking or a related retail environment is highly desirable

• Fluency in Indonesian and Mandarin; additional languages are an advantage

• Strong communication skills with the ability to explain banking products and services clearly to diverse customers

• Excellent interpersonal skills and a genuine enthusiasm for delivering outstanding customer service

• A willingness to learn and develop within a banking environment

What we offer

Bank CTBC Indonesia offers a competitive compensation package alongside a range of benefits designed to support your professional and personal development. We provide opportunities for career progression within our retail banking network, comprehensive on-the-job training and ongoing professional development to enhance your skills. We are committed to creating a supportive work environment where your contributions are valued and recognised. Our employees benefit from a collaborative team culture, access to banking industry knowledge and the opportunity to build a rewarding career in financial services.

About us

Bank CTBC Indonesia is a trusted financial services provider dedicated to delivering quality banking solutions to retail and commercial customers across Indonesia. As part of the CTBC Group, we bring international banking standards and expertise to the local market. Our mission is to provide accessible, reliable and innovative banking services that support our customers' financial aspirations. We are committed to fostering a professional, ethical and customer-focused workplace where our team members can thrive and make a meaningful impact in the financial services industry.

Apply now

Ready to join our team at Bank CTBC Indonesia? We would like to hear from you. Please submit your application including your CV and a covering letter detailing your relevant experience and why you are interested in this Branch Customer Service role. We look forward to receiving your application.