Customer service representative

About the role

This is a customer service role focused on responding to and resolving customer inquiries and requests across multiple channels.

Key responsibilities

• Respond to customer questions and requests via phone, email, and chat in a timely manner

• Document all inquiries, requests, resolutions, and follow-up tasks

• Escalate questions and requests to the appropriate department or person following available guidelines

• Demonstrate courtesy and empathy to all customers

• Conduct research to answer customer questions and requests

• Meet provided performance metrics

• Update customer accounts with new data during calls

About you

• High school diploma (SMA/SMK), diploma, or bachelor's degree in any field

• 1–2 years of experience in customer service or client success

• Experience working with inbound and outbound calls

• Proficiency in Microsoft Office

• Strong interpersonal and communication skills

• Comfortable working in high volume environments

• Ability to prioritize tasks and manage time efficiently

• Basic computer skills across various software and web-based applications