Application Monitoring Support – Operator (Shifting)

Job Description

• Monitor application availability, performance, and operational status to ensure applications run smoothly.

• Perform routine application monitoring through designated monitoring tools, web-based applications, and mobile applications.

• Identify and report application errors, service disruptions, abnormalities, and potential operational issues.

• Perform initial analysis of application problems and escalate incidents to the appropriate technical support team.

• Record, document, and report incidents, monitoring results, and operational activities in accordance with established procedures.

• Follow standard operating procedures (SOPs) and monitoring guidelines to ensure consistent operational support.

• Coordinate with application support and technical teams to facilitate incident resolution and service restoration.

• Perform shift handovers and provide accurate updates on ongoing incidents and monitoring activities.

• Maintain clear and timely communication with relevant stakeholders regarding application status and reported issues.

• Participate in continuous learning and training to improve application monitoring skills and technical knowledge.

Job Requirements

• Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, or a related field.

• Strong initiative, a positive work ethic, and a high level of motivation to learn and develop professionally.

• Ability to use web-based and mobile applications effectively.

• Basic analytical and problem-solving skills, particularly in identifying and analyzing application-related issues.

• Good communication skills, both written and verbal.

• Ability to follow standard operating procedures, report incidents accurately, and escalate issues appropriately.

• Ability to work effectively in a team and coordinate with relevant technical support personnel.

• Willingness to work on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, as required by operational needs.