Spare Parts and Repair Sales Assistant Manager

Key Responsibilities

• Lead and drive Spare Parts and Repair Service sales activities to achieve revenue, profitability, and Order Intake targets while ensuring long-term customer retention.

• Manage key customer accounts and develop strategic business opportunities to expand service portfolios and increase market penetration.

• Oversee sales pipelines, monitor open quotations, and work closely with Operations and Service teams to accelerate conversion of opportunities into secured orders.

• Develop and implement commercial strategies aligned with Service Leaders' operational objectives and overall business direction.

• Ensure all sales transactions, contracts, and Order Intake activities comply with company policies, commercial requirements, and risk management standards.

• Monitor order fulfillment, billing, and collection processes to ensure timely revenue recognition, operational efficiency, and customer satisfaction.

• Analyze sales performance, market trends, customer requirements, and business opportunities, and provide recommendations to improve business results.

• Coordinate with cross-functional teams including Service, Finance, Purchasing, Logistics, and Warehouse to ensure seamless execution of customer commitments.

• Prepare periodic business reviews, sales forecasts, and management reports to support decision-making and business planning.

• Promote a culture of safety, compliance, and continuous improvement by ensuring risks, incidents, and improvement opportunities are effectively managed and reported.

• Willing to be based in Surabaya as a local hire and available for business travel throughout Indonesia and overseas as required.

Experience

• Minimum 5 years of experience in Service Sales, Technical Sales, Commercial Operations, or a related field, preferably within the elevator, escalator, or engineering industry.

• Proven track record in achieving sales targets, managing customer relationships, and driving business growth.

Skills

• Strong commercial acumen and sales leadership capabilities.

• Excellent stakeholder management, negotiation, and communication skills.

• Strong analytical and reporting skills with advanced proficiency in Microsoft Excel and ERP systems.

• Ability to develop business strategies and execute improvement initiatives.

• Demonstrated proficiency in English (written and spoken), with advanced capability in Microsoft Office applications, including Word, Excel, PowerPoint, and Microsoft Teams.

Education

• Bachelor's Degree in Engineering, Business Administration, Finance, Accounting, Economics, Communication, or related disciplines.