Social Media Lead

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Requirements:

1. Min. 2 years experience managing and monitoring the performance of social media accounts.

2. Analyze social media metrics and provide actionable recommendations to improve reach, engagement, follower growth, and overall performance.

3. Proficient in Fanpage Karma, Brand24, Looker Studio, and native analytics

4. Conduct competitor benchmarking and monitor industry trends, platform updates, and viral content opportunities.

5. Provide insights to the Creative & Production team on content performance and opportunities for improvement.

6. Collaborate with Community and Creative Production teams to support social media growth initiatives.

7. Identify and approach potential brands, communities, and partners for collaboration opportunities.

8. Monitor brand mentions, audience sentiment, and community feedback through social listening activities

9. Support and guide Social Media Admins to ensure consistent execution and engagement across social media channels.

10. Develop social media growth recommendations based on audiencem insights, market trends, and performance data.

Responsibilities:

1. Drive social media growth and performance through data-driven insights.

2. Analyse performance trend monitoring, and strategic collaborations.

3. Oversee social media reporting, identifies opportunities to improve content effectiveness and audience engagement.

4. Support community and content teams.

5. Develop recommendations to increase brand awareness, reach, and follower growth across all social media platforms.