Project Manager (CX)

Requirements:

1. Bachelor's Degree of any major

2. 3+ years of experience in Project Management or Account Management

3. Proven mastery of managing digital marketing projects specifically in social media, website, & SEO services.

4. Proven mastery to other digital marketing services, such as KOL & Google ads, is a plus

5. Outstanding client servicing skill.

6. Excellent written and verbal English communication skills are a plus

7. Adaptive and assertive person who is eager to solve problems instead of stressing one out & an avid team worker

8. Technical certification (PMP or Scrum Master) is a plus, but we value proven results and EQ above all else.

9. Experience managing team.

Responsibilities:

1. Act as the lead consultant for clients in digital marketing services (social media, website, & SEO), managing expectations from onboarding through to final delivery.

2. Lead discovery sessions to extract deep project requirements.

3. Translate complex technical or creative updates into clear, value-driven reports for stakeholders, and translate client briefs into clear direction for the internal team.

4. Proactively identify "scope creep" and manage change orders with a firm but professional touch.

5. Audit the team's current bandwidth and assign tasks based on individual strengths and availability.

6. Identify bottlenecks before they happen and redistribute tasks to keep the engine humming without overworking the staff.

7. Lead stand-ups and check-ins to clear blockers and keep the team focused on high-priority milestones.

8. Own the project timeline, ensuring all internal and external deadlines are met with 100% accuracy.

9. Monitor billable hours and project expenses to ensure every initiative remains profitable.