Service Quality

About the role

This role focuses on ensuring service quality and customer satisfaction through monitoring service standards, managing customer feedback, and driving continuous improvement initiatives. You will be responsible for ensuring data accuracy, consistency, and integrity across reporting systems, analyze sales performance data to identify trends and opportunities, and monitoring key performance indicators (KPIs) to ensure alignment with business targets.

Key responsibilities

• Ensure service quality and customer satisfaction

• Monitor service standards

• Manage customer feedback

• Drive continuous improvement initiatives

• Ensure data accuracy, consistency, and integrity across reporting systems

• Provide regular reports and presentations to management with clear recommendations

• Analyze sales performance data and identify trends, gaps, and opportunities for improvement

• Monitor, evaluate, and manage key performance indicators (KPIs) to ensure alignment with business targets

• Collaborate with cross functional teams to gather requirements and provide actionable insights

About you

• Bachelor's degree in Business Administration, Economics, Communication, or a related field

• Fresh graduates or candidates with experience in planning, business analysis, or services

• Strong analytical thinking with the ability to interpret complex data

• Proficiency in Microsoft Excel (e.g., Pivot Tables, formulas, data analysis tools)

• Strong understanding of KPI and business performance metrics

• Excellent communication and presentation skills

• Detail-oriented with a structured and problem-solving mindset