Planning Analyst

Job Duties:

1. Organization Development & Planning

• Support Customer Service Management organization development, manpower planning, and business planning activities.

• Support resource planning related to branch expansion, operational vehicles, and manpower requirements.

1. Process & Budget Management

• Develop and maintain SOPs, guidelines, and operational procedures.

• Support budget monitoring, technician commission & allowance control and monitoring, and compliance with company policies.

1. Data Analysis & Reporting

• Collect, consolidate, and analyze operational data to identify trends, issues, and improvement opportunities.

• Prepare regular operational reports and analysis to support management decision-making.

• Monitor key operational performance indicators and provide data-driven insights and recommendations.

1. Management Support & Communication

• Prepare management reports, official memorandums, announcements, and other operational documents.

• Coordinate with relevant departments to collect and validate data required for reporting and analysis.

Job Requirements:

• Minimum Bachelor’s degree in Statistics, Mathematics, Business, or a related field; a degree in Statistics is preferred.

• Strong statistical and data analysis skills.

• Good understanding of customer service, end-to-end operational processes, and data analysis.

• Strong reporting and analytical skills, with the ability to translate data into actionable insights.

• Good interpersonal and communication skills, with a positive attitude.

• English proficiency is preferred.

• Ability to work independently and collaboratively within a team.

• Strong multitasking, organizational, and time-management skills.

• Proficient in Microsoft Office, particularly Excel, PowerPoint, and Word.

• Willing to be placed in our head office at South Quarter, Cilandak, Jakarta Selatan.