Service Manager

About the role

Lead and manage all operational activities of the workshop and after-sales service at an electric vehicle (EV) dealer branch for the LEPAS brand. This role combines leadership responsibilities with hands-on technical work, including inspection, routine maintenance, repairs, and troubleshooting on customer vehicles, acting as the lead mechanic.

Key responsibilities

• Lead and manage all operational activities of the workshop and after-sales service branch

• Perform technical work including inspection, maintenance, repairs, and troubleshooting on customer vehicles

• Manage service queues, monitor spare parts availability (coordinating with Parts Manager), and ensure all work complies with Standard Operating Procedures (SOP) from the manufacturer

• Use computer diagnostic tools to analyse technical issues in electrical systems and EV software

• Provide transparent and professional technical explanations, time estimates, and repair cost details to customers

• Maintain cleanliness, safety, and completeness of workshop equipment and work areas

• Achieve high customer satisfaction levels with minimal return jobs

• Meet workshop revenue targets on a monthly and annual basis

• Ensure efficient, safe, and well-organised workshop operations

About you

• Minimum SMK qualification in Automotive/Electrical Engineering (D3/S1 in Mechanical/Automotive Engineering preferred)

• Minimum 3-5 years of work experience as Senior Mechanic, Foreman, Service Advisor, or Workshop Head in the four-wheel automotive industry

• Strong technical understanding, particularly in vehicle electrics, diagnostic systems, and preferably experience with Electric Vehicle (EV) technology

• Leadership qualities, responsibility, and strong communication skills for handling customers

• Detail-oriented, quick to act, and able to work under pressure

• Willing to be placed in Bandar Lampung (company provides accommodation/mess facilities for candidates from outside the area)