Restaurant Supervisor

📍 Placement: Be Tu Na, Denpasar, Bali

QUALIFICATIONS

• Minimum 2-3 years of experience as a Restaurant Supervisor, Floor Supervisor, or similar position.

• Experience in F&B or restaurant operations.

• Strong knowledge of restaurant service and floor operations.

• Able to lead, supervise, and motivate a team during daily operations.

• Experienced in staff scheduling, roster preparation, and manpower planning.

• Strong guest service and complaint-handling skills.

• Able to monitor service quality, SOP compliance, cleanliness, and staff grooming.

• Good understanding of upselling, sales targets, and guest relationship management.

• Able to coordinate effectively with Kitchen, Bar, Management, and other departments.

• Experience supporting events, group bookings, and special functions is an advantage.

• Good communication, leadership, and problem-solving skills.

• Responsible, disciplined, proactive, and well-organized.

• Willing to work shifts, weekends, and public holidays.

• Domiciled in Bali.

JOB DESCRIPTION

• Supervise daily restaurant and floor operations to ensure smooth service.

• Lead and coordinate the floor team, including task delegation and staff briefing.

• Prepare and manage staff schedules, rosters, and manpower allocation according to operational needs.

• Monitor attendance, punctuality, discipline, and overall team performance.

• Ensure compliance with restaurant SOP, service standards, cleanliness, and grooming requirements.

• Monitor service speed, food and beverage delivery, and overall guest experience.

• Handle guest requests, feedback, and complaints professionally.

• Support sales performance through upselling, cross-selling, promotions, and guest engagement.

• Build and maintain good relationships with regular guests and external partners.

• Coordinate with Kitchen and Bar teams to ensure smooth service and resolve operational issues.

• Assist in preparing and coordinating events, group bookings, and special functions.

• Provide operational reports and relevant staff information to Management.

• Support Management in implementing operational improvements and team development.

• Perform other duties related to restaurant operations as assigned by Management.