Restaurant Manager (Bintaro)

Key responsibilities

• Oversee day-to-day restaurant operations, including scheduling, staffing, and team management to ensure smooth service delivery

• Maintain high standards of food quality, presentation, and customer service in accordance with company policies and industry best practices

• Manage inventory control, stock levels, and supplier relationships to optimise costs whilst maintaining quality standards

• Handle customer complaints and concerns professionally, ensuring guest satisfaction and loyalty

• Train, mentor, and motivate staff members to deliver exceptional service and maintain a positive workplace culture

• Monitor financial performance, including revenue targets, expenses, and profitability metrics

• Ensure compliance with health, safety, and hygiene regulations and maintain a clean and safe restaurant environment

• Develop and implement marketing initiatives and promotional strategies to attract new customers and increase revenue

• Conduct regular staff meetings and communicate company policies, procedures, and performance expectations

• Manage restaurant bookings, reservations, and special events to maximise capacity and customer satisfaction

What we're looking for

• Proven experience of at least 3-5 years in restaurant management or a similar hospitality leadership role

• Strong leadership and team management skills with the ability to motivate and develop staff

• Excellent customer service orientation and the ability to handle difficult situations with professionalism and diplomacy

• Sound knowledge of restaurant operations, including food and beverage management, inventory control, and financial management

• Understanding of health, safety, and food hygiene regulations and compliance requirements

• Strong communication and interpersonal skills with the ability to work effectively with diverse teams and stakeholders

• Proficiency in restaurant management software and point-of-sale systems

• Problem-solving ability and resilience in a fast-paced, demanding environment

• Flexibility to work varied shifts, including evenings, weekends, and public holidays as required