Quality Investigation Associate

Tanggung jawab

Job Description

• Investigate customer, outlet, and internal quality complaints in a timely and accurate manner.
• Conduct thorough root cause analysis to identify underlying issues and recommend corrective actions.
• Prepare detailed, accurate, and well-documented investigation reports and incident records.
• Coordinate with internal stakeholders and vendors to gather evidence, validate findings, and resolve quality issues.
• Monitor complaint resolution progress and ensure cases are closed within established timelines.
• Communicate investigation findings, recommendations, and preventive actions clearly to relevant stakeholders.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Persyaratan

Qualifications

• Bachelor's degree in Food Technology or a related field.
• 1–3 years of experience in Quality Assurance, Quality Control, Complaint Handling, Food Safety, or a related function within the F&B, FMCG, or manufacturing industry.
• Proficiency in Excel/Spreadsheet.
• Ability to effectively communicate with team members and stakeholders.