Process Improvement Specialist

Placement: Head Office (Bintaro, South Tangerang)

About the role

This role focuses on business process improvement within collection and recovery operations, combining legal expertise with operational optimization. The position involves identifying process weaknesses, developing tools and solutions, and managing projects to enhance collection and recovery efficiency across head office and branch locations.

Key responsibilities

• Identify weaknesses and gaps in collection and recovery processes

• Develop and improve existing tools for collection and recovery operations

• Create new tools to optimize collection and recovery processes

• Create and support collection and recovery projects, both ongoing and new initiatives

• Research references for developing and implementing new processes

• Develop and monitor all projects and improvements in collection and recovery

• Handle system issues occurring in collection branches

• Manage project socialization at head office and branch levels

• Create technical guidelines for launched projects

• Provide helpdesk support via WhatsApp

About you

• Bachelor's degree from a reputable university; open to fresh graduates

• Understanding of civil law, criminal law, financing, and litigation processes and strategies

• Ability to analyze debtor and overdue data to determine litigation priorities and strategies

• Ability to prepare legal opinions, recommendations, and manage legal documents and evidence

• Strong communication, negotiation, analytical thinking, and stakeholder management skills

• Technical competency in business process improvement