Outlet Supervisor - Restoran Payakumbuah Samarinda

About us

PT Makan Padang Pakai Tangan is a dynamic hospitality organisation dedicated to delivering authentic dining experiences that celebrate regional cuisine and cultural heritage. We are committed to creating welcoming environments where guests enjoy exceptional service and memorable meals. Our passion for hospitality excellence and commitment to our team members make us an exciting place to build a career in the food and beverage industry.

About the role

We are seeking an experienced and motivated Outlet Supervisor to join the team at Restoran Payakumbuah in Samarinda, East Kalimantan. This is a full-time position based on-site at our restaurant location. As Outlet Supervisor, you will play a crucial leadership role in ensuring the smooth operation of the outlet, maintaining service excellence, and creating a positive experience for both guests and staff. You will report directly to the outlet management and be responsible for overseeing daily operations, staff supervision, and the implementation of company standards across all areas of the restaurant.

Key responsibilities

• Oversee daily restaurant operations, ensuring all areas run smoothly and efficiently throughout service hours

• Supervise and lead the front-of-house and back-of-house team, including staff scheduling, training, and performance management

• Ensure consistent delivery of high-quality service standards aligned with company values and guest expectations

• Monitor and maintain food safety, hygiene, and health and safety regulations across the entire outlet

• Manage inventory levels, order supplies as needed, and maintain cost control measures

• Handle guest relations and resolve any complaints or issues with professionalism and courtesy

• Conduct regular staff briefings and communicate updates from management to the team

• Maintain cleanliness and presentation standards throughout the restaurant

• Support the kitchen team to ensure timely food preparation and quality standards

• Report on operational performance and provide feedback to management

What we're looking for

• Proven supervisory or management experience in a restaurant or hospitality environment

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team

• Excellent customer service skills and a genuine commitment to guest satisfaction

• Knowledge of food safety standards, health regulations, and restaurant operations

• Ability to work under pressure and manage multiple tasks simultaneously during peak service times

• Strong communication skills in Indonesian and English (additional languages are advantageous)

• Problem-solving abilities and a proactive approach to challenges

• Basic numeracy and familiarity with point-of-sale (POS) systems and inventory management

• Reliability, punctuality, and a positive attitude towards work

• Flexibility to work various shifts, including evenings, weekends, and public holidays as required

What we offer

We are committed to supporting the wellbeing and professional development of our team members. We offer competitive compensation, opportunities for career progression within our growing organisation, and a supportive work environment where your contributions are valued. As part of our team, you will benefit from ongoing training and development opportunities, staff meals during shifts, and the chance to work in a collaborative and dynamic hospitality setting. We foster a culture of inclusivity and respect, where every team member is empowered to deliver excellence.

Apply now

If you are an enthusiastic and experienced hospitality professional ready to make an impact as an Outlet Supervisor, we would love to hear from you. Please submit your CV, a cover letter, and contact information for references. Join PT Makan Padang Pakai Tangan and be part of a team that celebrates authentic food, excellent service, and genuine hospitality.