Outlet Manager - Restoran Payakumbuah Samarinda

About the role

We are seeking an experienced and dynamic Outlet Manager to lead and oversee the operations of Restoran Payakumbuah in Samarinda, East Kalimantan. This is a full-time position that plays a crucial role in ensuring the restaurant delivers exceptional service, maintains operational excellence, and achieves business targets. As Outlet Manager, you will be responsible for managing all aspects of the restaurant's day-to-day operations, from staff management and customer service to financial performance and quality control. This position is based on-site in Samarinda, East Kalimantan, and requires your physical presence to effectively lead the team and maintain high standards.

What you'll be doing

• Overseeing daily restaurant operations, including opening and closing procedures, to ensure smooth and efficient service

• Managing and supervising restaurant staff, including hiring, training, scheduling, and performance evaluation

• Ensuring consistent delivery of high-quality food and beverage services that align with brand standards and customer expectations

• Monitoring financial performance, managing budgets, controlling costs, and maximising profitability

• Maintaining health, safety, and hygiene standards in compliance with local regulations and company policies

• Building and maintaining strong relationships with customers to ensure satisfaction and encourage repeat business

• Managing inventory, ordering supplies, and maintaining stock levels to prevent shortages or wastage

• Resolving customer complaints and operational issues promptly and professionally

• Implementing marketing initiatives and promotional activities to drive sales and customer engagement

• Reporting on outlet performance, sales metrics, and operational challenges to senior management

• Ensuring the restaurant maintains a welcoming and well-maintained environment for guests

What we're looking for

• Proven experience in restaurant or hospitality management, ideally in a similar dining establishment

• Strong leadership skills with the ability to motivate and manage diverse teams effectively

• Excellent financial acumen, including budget management, cost control, and P&L understanding

• Outstanding customer service skills with a genuine commitment to delivering exceptional guest experiences

• Knowledge of food safety, health and hygiene regulations relevant to food service establishments

• Strong organisational and multitasking abilities to manage multiple operational priorities simultaneously

• Excellent communication skills, both written and verbal, with proficiency in Indonesian and English

• Problem-solving mindset with the ability to make sound decisions under pressure

• Experience in managing restaurant inventory, stock control, and supplier relationships

• Knowledge of point-of-sale systems and restaurant management software is advantageous

• Flexibility to work varied hours, including evenings, weekends, and public holidays as required

What we offer

At PT Makan Padang Pakai Tangan, we are committed to creating a positive and rewarding work environment for our team members. We offer competitive remuneration packages commensurate with experience and performance. Our workplace culture values teamwork, dedication, and continuous improvement. We provide opportunities for professional development and career growth within our expanding business. We recognise the hard work of our staff through performance-based incentives and recognition programmes. We encourage a healthy work-life balance and foster an inclusive workplace where all team members are valued and respected.

About us

PT Makan Padang Pakai Tangan is a restaurant operator dedicated to serving authentic and delicious regional cuisine in East Kalimantan. Restoran Payakumbuah is part of our portfolio, offering guests a unique dining experience rooted in traditional culinary heritage. We are committed to delivering quality food, exceptional service, and a welcoming atmosphere to our valued customers. Our mission is to celebrate local food culture whilst maintaining the highest standards of hospitality and operational excellence. We are a growing business with ambitions to expand our presence in the region, and we seek passionate individuals who share our values and commitment to customer satisfaction.

Apply now

If you are an experienced hospitality professional with a passion for restaurant management and a track record of driving operational success, we would like to hear from you. Please submit your application with your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this Outlet Manager position at Restoran Payakumbuah Samarinda.