Manager FnB

Job Description

• Oversee daily food and beverage operations to ensure smooth, efficient, and consistent service delivery.

• Develop and implement operational strategies to achieve sales targets, profitability, and business objectives.

• Manage food and beverage menus, pricing, product quality, and service standards.

• Monitor revenue, operational costs, food costs, inventory, and overall financial performance.

• Ensure compliance with food safety, hygiene, sanitation, and company operational standards.

• Lead, supervise, and develop the FnB team, including recruitment, training, scheduling, and performance evaluation.

• Manage inventory control, purchasing, stock availability, and relationships with suppliers.

• Analyze sales performance and customer feedback to identify opportunities for improvement.

• Maintain high standards of customer service and handle customer complaints professionally.

• Coordinate with internal departments to support promotions, events, and business initiatives.

• Prepare regular operational and financial reports for management.

• Identify opportunities to improve operational efficiency, customer satisfaction, and profitability.

Requirements

• Minimum Bachelor's degree (S1) in Hospitality Management, Food and Beverage Management, Business Management, or a related field.

• Minimum 3–5 years of experience in food and beverage operations, with at least 2 years in a supervisory or managerial role.

• Strong understanding of restaurant or café operations, food safety, hygiene standards, and service excellence.

• Proven ability to manage sales targets, budgets, food costs, inventory, and operational expenses.

• Experience in team leadership, staff development, and performance management.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, interpersonal, and customer service skills.

• Proficient in Microsoft Office and familiar with POS systems and inventory management software.

• Customer-oriented, proactive, adaptable, and results-driven.

• Willing to work on shifts, weekends, and public holidays according to operational needs.

• Willing to be placed at KYZN's designated location.

Interested? Apply by completing the application form at bit.ly/kyznhiring2026.