Leader Hotel

About the role

This role is responsible for supervising and managing Housekeeping and Front Office staff operations in a hotel environment, ensuring compliance with standard operating procedures and maintaining high standards of guest service and facility management.

Key responsibilities

• Responsible for grooming and appearance standards of Housekeeping and Front Office staff in accordance with applicable SOPs

• Responsible for discipline of Housekeeping and Front Office staff related to work attendance and punctuality

• Supervise and train employees to implement applicable SOPs

• Handle guest complaints effectively and professionally

• Ensure hotel areas remain clean and hotel rooms are ready for sale with all necessary amenities

• Review Night Audit reports and report them accurately

• Maintain all hotel assets in good condition and prevent actions that cause hotel losses

• Coordinate with HRD division regarding human resource issues

• Coordinate with Finance division regarding hotel financial reporting

• Coordinate with Maintenance division regarding out-of-order rooms and repairs and maintenance of all hotel support facilities

• Willing to be placed at all DENZ Hotels locations

About you

• Minimum education: SMK Perhotelan (Hotel Management Vocational School) graduate

• Preferred: training or certification in hospitality, management, or tourism

• Minimum 4 years work experience in the hospitality industry

• Minimum 2 years experience in a supervisory or managerial position

• Experience in hotel operations such as front office, housekeeping, F&B, or event management is an advantage

• Excellent communication skills, both verbal and written

• Ability to lead teams and manage employees from diverse backgrounds

• Time management and problem-solving skills

• Understanding of guest service standards and customer satisfaction

• Ability to work under pressure and resolve issues effectively

• Basic computer skills and knowledge of hotel reservation systems

• Proficiency in Indonesian language

• Ability to communicate in English (minimum passive, active preferred)

• Professional appearance, neat and courteous

• Honest, responsible, and possessing high integrity

• Flexible working hours, including weekends and holidays