IT Network & System Admin Assistant Manager

Responsible for managing and ensuring the reliability, availability, security, and performance of the company's IT infrastructure, including network, servers, data center, and database systems, to support business operations and IT service continuity.

Job Description

• Manage and coordinate daily operations of network infrastructure, including LAN, WAN, VPN, routing, switching, and network connectivity for Head Office and branches.

• Oversee server administration, operating systems, virtualization, storage, and data center operations to ensure system availability and stability.

• Monitor network and server performance, analyze potential issues, and implement preventive measures to minimize downtime.

• Ensure network and server security through firewall management, access control, security monitoring, and implementation of applicable IT security policies.

• Coordinate routine maintenance, system updates, infrastructure upgrades, and capacity planning.

• Manage backup, data replication, high availability, failover, and disaster recovery procedures to ensure business continuity.

• Monitor database infrastructure performance and coordinate database optimization, troubleshooting, and resource management.

• Lead troubleshooting and resolution of complex network, server, and infrastructure incidents, including root cause analysis and corrective actions.

• Coordinate with internal IT teams, business users, and external vendors to ensure effective infrastructure support and service delivery.

• Provide technical guidance and support to IT infrastructure team members and contribute to IT infrastructure improvement projects.

• Prepare operational reports covering system availability, downtime, maintenance schedules, incidents, and IT audit findings.

• Ensure infrastructure operations comply with company policies, procedures, and applicable IT security standards.

Qualification

• Minimum Bachelor’s degree (S1) in Information Technology, Information Systems, Computer Engineering, or a related field.

• Relevant experience in IT infrastructure, network administration, server administration, or system administration minimum 3 years

• Experience coordinating technical teams, infrastructure operations, or IT projects is preferred.

• Strong knowledge of network technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN, WAN, and VPN.

• Proficient in server operating systems, particularly Windows Server and/or Linux.

• Good understanding of network security, firewall configuration, access management, and cybersecurity risk mitigation.

• Knowledge of virtualization, data center operations, server monitoring, backup, high availability, and disaster recovery.

• Familiarity with database infrastructure, performance monitoring, and troubleshooting.

• Strong analytical, problem-solving, troubleshooting, and incident management skills.

• Good communication, coordination, and vendor management skills.

• Relevant certifications such as CCNP, CompTIA Network+, CompTIA Security+, MCSA, or RHCE are an advantage.