IT Help Desk / Assets Officer

Requirement for Infrastructure Team

For IT Help Desk / Assets Officer

Key Responsibilities:

·        End-User Technical Support

o   Receive and handle incidents and service requests via ticketing system, email, or phone.

o   Perform basic troubleshooting for laptops, desktops, and peripherals.

o   Support Windows, macOS, Linux,  Android operating systems at a basic level.

o   Assist with user onboarding and offboarding activities.

o   Maintain accurate IT asset inventory records.

o   Support corporate email systems (e.g., Microsoft 365).

·        Incident Escalation & Documentation

o   Escalate unresolved issues to Level 2 or Level 3 teams.

o   Document troubleshooting steps and resolutions in the ticketing system.

o   Contribute to knowledge base and basic IT documentation

Requirements:

Required Qualifications:

·       Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

·       0–2 years of experience in IT Help Desk or Technical Support / Fresh Graduate Welcome.

·       Basic Understanding

o   Computer hardware and operating systems (Windows/Linux/MacOS/Android).

o   Networking fundamentals (IP address, DNS, internet connectivity, Wireless).

o   Email systems and user account management.

o   MDM Concept

Soft Skills:

• Strong analytical and problem-solving skills.

• Effective verbal and written communication.

• High attention to detail and ability to document clearly.

• Ability to work independently and as part of a collaborative team.