Head of Mitra Management

Kami akan mengarahkan Anda ke situs tempat lowongan diposting untuk menyelesaikan lamaran.

Deskripsi pekerjaan

Deskripsi Pekerjaan Strategic Responsibilities

Define and lead overall Mitra Management strategy, covering hiring, onboarding, retention, and engagement.
Translate business priorities into Mitra related policies to ensure sustainable workforce supply and quality.
Benchmark compensation, benefits, and industry practices to reduce churn and increase retention.
Represent Mitra’s perspective in management discussions, ensuring field insights are translated into actionable improvements.
Act as a decision maker based on structured data, assessing impact before implementation.

BAU Responsibilities

Oversee the end to end Mitra lifecycle: recruitment, onboarding, training, retention, and exit.
Ensure onboarding programs are operationally strong and focused on readiness.
Monitor and evaluate retention metrics, churn trends, and operational compliance.
Provide feedback loops to ensure Mitra understands and can use company tools effectively.
Align with internal stakeholders (Ops, HR, Finance, etc.) for policy execution.

Team Management Responsibilities

Lead and mentor the Mitra Management team, ensuring clarity of roles and accountability.
Collaborate closely with Ops leads to ensure a cohesive execution.
Build a culture of data driven decision making within the team.

Requirements

Education & Knowledge Bachelor’s degree or higher in Business, Operations, HR, or related field.
Strong knowledge of outsourcing, mass hiring, and Mitra ecosystem management.
Minimum 8–10 years experience in operations, outsourcing, or mitra management.
Proven track record in managing large scale mitra ecosystems (Grab, Gojek, logistics, or similar startups).
Experience in designing policies that balance operational needs and partner engagement.
Personal Characteristics
Strategic thinker with operational practicality.
Data driven and comfortable making high impact decisions.
Strong communication, stakeholder management, and negotiation skills.
Resilient and adaptable in a fast paced, high growth environment.

Referensi: 198719 · Berlaku sampai 6 November 2026