Guest Relations Officer (GRO)

Job description

We are looking for a Guest Relations Officer who will create memorable guest experiences with genuine warmth, attention to detail, and proactive service.

Requirements:

• Minimum 1–2 years of experience as GRO, Guest Relations, or Front Office in hospitality, beach club, or luxury property.

• Excellent communication skills in English (additional languages are a plus).

• Confident, warm, and engaging personality.

• Ability to handle VIP guests with professionalism and care.

• Strong organizational and multitasking skills.

• Tech-savvy (knowledge of reservation systems, POS, and guest apps is an advantage).

• Flexible with working hours, including weekends and holidays.

Qualifications:

• Passionate about delivering exceptional guest service.

• Problem-solving mindset with a calm approach under pressure.

• Team player with a positive attitude.

• Strong attention to detail and the ability to remember guest preferences.

• Open-minded and culturally sensitive, ensuring all guests feel welcomed and valued.

• Able to work in a fast-paced environment while maintaining composure and high service standards.