Guest Relation Supervisor - Lifestyle Concept

Job Description:

• Ensure clients are properly greeted upon their arrival

• Check up on client bookings on Chope and ensure that tables are set before clients’ arrival

• Manage the front desk by receiving incoming calls, greeting and attending to customers

• Inform guests about the availability of tables and direct them to the tables

• Keep records of guests who visit the restaurant

• Assist customers with answers to queries, and offer solutions to issues within their capacity

• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

• Ensure that clients make payment for services before they exit the restaurant

• Keep clear records of down payments received and make detailed notes of balance payments

• Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences

• Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

• Ensure all of the brodcast blast and personal chat delivered properly to the guests

• Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.

•  Interacting with customers

Job Requirements:

• Minimum Diploma Degree from an academy

• Minimum 1 year of experience in administrative, secretarial fields, and operational office

• Excellent communication skills in English & Bahasa

• Good knowledge of Microsoft Outlook, Word, Excel, Power Point

• Confident, has sense of leadership, detailed, dependable and hard worker

• Must have experience in hospitality industry