Front Office Manager

Join the Apex Sports Village Team!

We’re seeking a Front Office Manager for the hospitality industry to oversee front desk operations and ensure exceptional guest service.

What You’ll Do:

• Lead and supervise daily front office operations, including check-in, check-out, reservations, and guest services

• Ensure every guest receives a warm welcome and an exceptional stay experience

• Manage and support the front office team, including training, scheduling, and performance monitoring

• Handle guest complaints and requests efficiently and professionally

• Coordinate closely with housekeeping, reservations, and other departments to ensure smooth operations

• Monitor room availability, occupancy, and front office reports

• Oversee cash handling, billing accuracy, and compliance with hotel procedures

• Support revenue goals by ensuring efficient room allocation and occupancy management

• Maintain high standards of service quality and brand presentation

Requirements:

• Minimum Diploma (D3) in Hospitality, Tourism, Business Administration, or related field

• Minimum 5-7 years of experience in Front Office, Guest Relations, Receptionist, or Customer Service roles

• Experience in hospitality, sports clubs, wellness centers, or customer-facing environments is preferred

• Strong communication and interpersonal skills

• Excellent customer service mindset with a professional appearance and attitude

• Proficient in Microsoft Office and basic administrative tasks

• Familiarity with POS, booking, or membership management systems is an advantage

• Good command of English, both spoken and written

• Strong organizational skills and attention to detail

• Ability to multitask and work effectively in a fast-paced environment

• Willing to work shifts, weekends, and public holidays