Front Office, Legian, Bali (The Lagoon Bali)

About the role

This is a Front Office role within the hotel hospitality industry. You will welcome guests in a warm, friendly, and professional manner upon arrival, ensuring a smooth, efficient, and accurate check-in process using the hotel property management system (PMS). You will manage guest reservations, confirm bookings, and handle reservation modifications or cancellations with clear, timely, and professional communication.

Key responsibilities

• Welcome guests in a warm, friendly, and professional manner upon arrival, ensuring a smooth, efficient, and accurate check-in process using the hotel property management system (PMS)

• Manage guest reservations, confirm bookings, and handle reservation modifications or cancellations with clear, timely, and professional communication

• Provide guests with comprehensive information about the hotel's facilities, services, and local attractions in Bali

• Respond to guest inquiries, complaints, and special requests promptly and professionally, ensuring effective solutions and a high level of guest satisfaction

• Handle guest check-in and check-out procedures efficiently, process payments accurately, and express appreciation for guests' stay

• Handle guest luggage and guide them to the room

• Handle night audit report on night shift

• Manage telephone calls, emails, and other guest communications in an organized, courteous, and timely manner

• Maintain the cleanliness, organization, and professional presentation of the front office area at all times

• Coordinate and collaborate effectively with other departments, including Housekeeping, Food & Beverage, and Management, to ensure seamless operations and optimal guest satisfaction

About you

• Minimum education of a Diploma in Hospitality, Tourism, or a related field

• Minimum of 1 year of experience in a Front Office role or a similar position within the hotel, villa, resort, or hospitality industry

• Excellent verbal and written communication skills in both Bahasa Indonesia and English

• Good computer skills, including proficiency in Microsoft Office, with the ability to learn new systems quickly

• Strong multitasking and time management skills, with the ability to work efficiently in a fast-paced environment

• Friendly, professional, and customer-oriented attitude, with a strong commitment to guest satisfaction

• Ability to handle challenging situations calmly, patiently, and professionally while providing constructive solutions

• High levels of reliability, responsibility, honesty, and integrity in all aspects of work

• Hospitality or Customer Service certifications will be considered an added advantage