Freelance Customer Experience Evaluator – Project Based

About SATURDAYS

SATURDAYS is an Indonesian lifestyle brand combining eyewear, eye care, fashion, and coffee into a distinctive retail experience.We are looking for Freelance Customer Experience Evaluators to support our Retail Customer Experience Evaluation Project across selected SATURDAYS stores in Indonesia.

What You’ll Do

• Visit assigned SATURDAYS stores and experience the customer journey naturally

• Follow a predefined customer scenario provided during briefing

• Observe and evaluate customer service, staff interaction, product knowledge, selling approach, and overall store experience

• Assess how well store teams understand and respond to customer needs

• Record relevant observations and specific staff statements where required

• Complete a structured evaluation form after each visit

• Submit supporting evidence according to project guidelines

• Maintain confidentiality throughout the assignment.

What We’re Looking For

• Based in or around the assigned area

• Detail-oriented and highly observant

• Comfortable visiting retail stores independently

• Good communication and writing skills

• Able to follow a specific scenario naturally and consistently

• Objective and able to provide unbiased feedback

• Responsible with deadlines and documentation

• Previous Mystery Shopping, Retail Audit, Customer Experience, or similar experience is a plus.

Important

This is a customer experience evaluation assignment, not a sales position.

Selected candidates will receive detailed assignment instructions and customer scenarios during the briefing. All assignmentinformation must be treated as confidential.

Project Details

Type: Freelance / Project Based
Duration: November 2026 – January 2027
Visit duration: Approximately 1 hour per assignment
Location: Selected SATURDAYS stores across Indonesia
Compensation: Paid per completed assignment
Briefing and evaluation guidelines will be provided before assignment.