Ecommerce Warehouse Manager

Sugarbaby is looking for an E-Commerce Warehouse Manager to oversee end-to-end warehouse operations, ensure efficient order fulfillment, maintain inventory accuracy, and drive operational productivity and cost efficiency. The ideal candidate is a hands-on leader with strong analytical skills, manpower planning capabilities, and a data-driven approach to warehouse management.

Job Location: Kalideres, Jakarta Barat

Responsibilities:

• Oversee end-to-end warehouse operations and order fulfillment across multiple e-commerce marketplaces, including order processing, picking, packing, shipping, and returns management.

• Ensure timely and accurate fulfillment of marketplace orders, particularly during peak campaigns, double-date events, and flash sales, while meeting platform service-level requirements.

• Develop manpower planning, workforce allocation, and productivity targets based on order forecasts, marketplace campaign schedules, and operational requirements.

• Develop and implement warehouse SOPs, workflows, and control systems to improve operational efficiency, inventory accuracy, and accountability.

• Establish warehouse KPIs and reporting systems to monitor operational performance, order fulfillment, inventory accuracy, and cost efficiency.

• Manage inventory reconciliation, stock discrepancies, returns, and logistics claims, ensuring accurate documentation and timely follow-up with relevant parties.

• Control warehouse operational budgets, including manpower, overtime, and packaging materials, while leading the warehouse team and driving continuous improvement and cross-functional coordination.
  

Requirements:

• Bachelor's degree (S1) in Logistics, Supply Chain Management, Industrial Engineering, Business Management, or a related field.

• Minimum 6 years of experience in warehouse operations, with at least 3 years in a supervisory or managerial role.

• Experience in e-commerce or marketplace warehouse operations is strongly preferred, particularly in handling high-volume orders and peak campaign periods.

• Proven experience in establishing, structuring, or improving warehouse operations, SOPs, and control systems.

• Strong knowledge of inventory control, manpower planning, productivity management, and warehouse cost control.

• Strong analytical skills with the ability to develop operational KPIs, reporting systems, and data-driven improvement plans.

• Proficient in Microsoft Excel and comfortable managing manual processes while developing more structured and scalable warehouse systems.

• Strong leadership, problem-solving, and decision-making skills, with a proactive, detail-oriented, and accountable working approach.