Ecommerce Specialist Supervisor

About the role

This is a full-time position that offers a unique opportunity to lead and oversee our ecommerce operations, ensuring seamless online retail experiences for our customers. As Ecommerce Specialist Supervisor, you will play a crucial role in driving our digital retail strategy, managing team performance, and optimising our online sales channels. This position is integral to our growth objectives in the retail and consumer products sector.

Key responsibilities

• Supervise and manage the ecommerce team, including recruitment, training, performance management and staff development

• Monitor and optimise online sales performance across all ecommerce platforms and channels

• Develop and implement ecommerce strategies to increase conversion rates and customer satisfaction

• Manage product listings, inventory levels and stock availability across digital channels

• Oversee customer service operations for online orders, including handling inquiries, complaints and returns

• Analyse ecommerce metrics, sales data and customer behaviour to identify trends and improvement opportunities

• Coordinate with marketing, logistics and warehouse teams to ensure efficient order fulfillment

• Maintain compliance with ecommerce platform policies and company standards

• Prepare regular reports on ecommerce performance and present findings to senior management

• Identify and implement process improvements to enhance operational efficiency

What we're looking for

• Proven experience as an ecommerce specialist or in a similar supervisory role within retail or consumer products

• Strong knowledge of ecommerce platforms, marketplace management and online retail operations

• Demonstrated experience in team leadership, staff management and performance development

• Excellent analytical skills with proficiency in ecommerce metrics, KPIs and data interpretation

• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams

• Experience in inventory management and order fulfillment processes

• Problem-solving abilities and a proactive approach to identifying operational improvements

• Proficiency in ecommerce software, CRM systems and relevant digital tools

• Bachelor's degree or equivalent professional qualification in business, retail management or related field (preferred)

• Fluency in Indonesian and English is essential

What we offer

At PT. Prakasa Makmur Kencana, we value our employees and provide a competitive compensation package. We offer opportunities for career advancement and professional development within the retail and ecommerce sector. You will be part of a dynamic team in a growing organisation that encourages innovation and excellence. We provide a supportive work environment with clear pathways for progression into senior management roles. Additional benefits include health insurance, performance bonuses, and a range of employee discounts on our consumer products.

Apply now

If you are an ambitious ecommerce professional with supervisory experience and a passion for driving digital retail excellence, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team.