Senior Media Monitoring & Reputation Analyst

Key responsibilities

• Conduct social listening across social media platforms and online news portals

• Monitor public conversation trends and detect potential issues before they escalate

• Perform sentiment analysis (Positive/Neutral/Negative) and categorize issues by severity

• Prepare Early Warning System (EWS) reports, both periodic and real-time

• Turn qualitative and quantitative data into actionable insights and recommendations for PR and management

• Track brand and reputation metrics and share regular performance reports

• Coordinate with the PR and Digital Marketing teams to respond quickly to emerging issues

About you

• Bachelor's degree in Communications, Statistics, Data Analytics, or a related field

• Experience in media monitoring, social listening, or reputation analysis (senior level)

• Proficient with media monitoring tools such as Brand24, Meltwater, or Hootsuite

• Strong qualitative and quantitative data analysis skills, with precision in reporting

• Able to read public conversation patterns and spot early signs of reputational risk

• Strong reporting and presentation skills

• Ability to work in real time and under tight deadlines