E-Commerce Manager

About the role

We are seeking an experienced E-Commerce Manager to join Nakula Manajemen in Legian Bali. This is a full-time position that will play a crucial role in driving new business development and revenue growth through our digital sales channels. As E-Commerce Manager, you will be responsible for developing and executing comprehensive e-commerce strategies that enhance our online presence, increase bookings, and strengthen our competitive position in the hospitality market. This role is instrumental in translating our business objectives into measurable digital success across all online platforms.

Key responsibilities

• Develop and implement strategic e-commerce initiatives to increase online bookings and revenue across all digital channels

• Manage and optimise hotel listings on major online travel agency (OTA) platforms and direct booking channels

• Monitor and analys e-commerce performance metrics, conversion rates, and customer behavior to identify opportunities for improvement

• Collaborate with marketing and revenue management teams to ensure pricing strategies and promotional campaigns drive online sales growth

• Oversee website functionality, user experience, and technical performance to ensure seamless booking processes

• Manage relationships with OTA partners, negotiating rates, inventory allocation, and promotional opportunities

• Conduct competitive analysis and market research to identify emerging e-commerce trends and best practices within the hospitality sector

• Develop and manage the e-commerce budget, tracking ROI and optimising spend allocation across channels

• Lead the planning and execution of digital marketing campaigns to drive traffic to booking channels

• Provide regular reporting and insights to senior management on e-commerce performance and strategic recommendations

What we're looking for

• 5+ years of proven experience in e-commerce management, preferably within the hospitality, travel, or hotel industry

• Demonstrated expertise in managing OTA partnerships and direct booking platforms

• Strong analytical skills with proficiency in data analysis tools and conversion rate optimisation

• Experience with revenue management principles and dynamic pricing strategies in a hospitality context

• Excellent knowledge of digital marketing channels and their application to e-commerce growth

• Proven track record of successfully increasing online bookings and revenue through strategic initiatives

• Strong project management abilities with the capacity to manage multiple priorities and campaigns simultaneously

• Excellent communication and relationship management skills for stakeholder engagement

• Proficiency in e-commerce platforms, booking systems, and hospitality management software

• Bachelor's degree in Business, Marketing, Hospitality Management, or related field

• Fluency in English; additional language skills are advantageous

• Familiarity with the Bali hospitality market and local tourism trends is preferred

About us

Nakula Management is a leading hospitality management company based in Kuta, Bali. We are dedicated to delivering exceptional guest experiences and driving sustainable business growth through innovative management practices. Our company specialises in hotel and resort management, with a commitment to operational excellence, customer satisfaction, and strategic business development. We foster a dynamic, collaborative work environment where professionals are empowered to contribute to our continued success in the competitive hospitality sector.

What we offer

• Competitive salary package commensurate with experience and qualifications

• Comprehensive benefits including health insurance and professional development opportunities

• Career growth prospects within a dynamic and expanding hospitality management company

• Opportunity to work in the vibrant tourism destination of Bali with a professional team

• Access to training programmes and industry certifications to enhance your professional skills

• Collaborative work environment that values innovation and strategic thinking

Apply now

If you are an accomplished e-commerce professional with a passion for driving digital growth in the hospitality sector and meet the above criteria, we encourage you to submit your application. Please send your CV, a cover letter outlining your relevant experience, and any supporting documentation to our recruitment team. We look forward to hearing from you.