Document Management SharePoint

• Administer and maintain SharePoint sites, site collections, libraries, lists, pages, and related components.
• Provide day-to-day operational support and troubleshooting for SharePoint users and business teams.
• Manage user access, permissions, security groups, and SharePoint access requests in accordance with company policies.
• Create, configure, and maintain SharePoint sites, document libraries, lists, workflows, and collaboration spaces based on business requirements.
• Maintain proper document management structures, metadata, version control, retention, and content organization.
• Monitor SharePoint performance, availability, storage capacity, and overall system health.
• Support SharePoint integration with Microsoft 365 applications such as Teams, OneDrive, Outlook, and Power Automate.
• Assist in developing and maintaining SharePoint workflows and automation to improve business processes and operational efficiency.
• Investigate and resolve incidents, service requests, and access-related issues within agreed SLA.
• Perform regular housekeeping, content review, and access validation to ensure SharePoint environments remain organized and secure.
• Assist with SharePoint migration, site restructuring, data transfer, and implementation of new SharePoint solutions.
• Prepare and maintain technical documentation, user guides, standard operating procedures, and knowledge-base articles.
• Coordinate with IT infrastructure, application support, cybersecurity, and business teams to resolve technical issues and implement improvements.
• Monitor and report SharePoint-related incidents, service performance, capacity, and operational activities.
• Ensure SharePoint administration and operations comply with company IT policies, security standards, governance, and audit requirements.
• Provide user guidance and basic training on SharePoint features, document management, collaboration, and best practices.
• Participate in SharePoint enhancement projects, testing, deployment, and continuous improvement

Kualifikasi

• Bachelor’s degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1–2 years of experience in SharePoint administration, Microsoft 365 support, IT application support, or a similar role.
• Hands-on experience in managing SharePoint sites, document libraries, lists, permissions, and user access.
• Good understanding of Microsoft SharePoint Online and Microsoft 365 ecosystem.
• Familiarity with Microsoft Teams, OneDrive, Power Automate, and other Microsoft 365 collaboration tools.
• Understanding of document management, version control, metadata, access control, and SharePoint governance.
• Basic knowledge of workflow automation and business process improvement using SharePoint and Power Automate.
• Experience in troubleshooting SharePoint-related incidents, access issues, and user requests.
• Good understanding of IT service management principles and SLA-based support.
• Ability to analyze business requirements and translate them into practical SharePoint solutions.
• Good documentation and reporting skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
• Able to work independently as well as collaboratively within a team.
• Strong problem-solving, analytical, and organizational skills.
• Willingness to learn new Microsoft 365 technologies and continuously improve SharePoint services.
• Experience working in an enterprise or corporate IT environment is preferred.
• Microsoft 365 or SharePoint-related certification is an advantage.