Customer Service Social Media

Responsibilities :

• Respond to customer inquiries and complaints in a friendly and professional manner via email, WhatsApp, web chat, and phone calls

• Record and document all customer interactions in the CRM or ticketing system

• Escalate and coordinate with relevant teams for issues that cannot be resolved directly

• Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)

Qualifications :

• Bachelor's Degree - All Majors

• 1 year of experience in customer service in Social Media response (multi-channel Social Media

  Platform)

• Skilled in soft selling techniques

• Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media

• Experienced with Customer Service applications such as; Qontak, Zendesk and others