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Customer Service Agent L1 (Tagalog Speaker)

MY GOLD INTIJakarta
Gaji
Gaji tidak dicantumkan
Jenis pekerjaan
Penuh waktu
Diposting
Sumber
Jobstreet Indonesia (SEEK API + GraphQL)
  • shift
  • kantor
Lamar di Jobstreet Indonesia (SEEK API + GraphQL) ↗

Kami akan mengarahkan Anda ke situs tempat lowongan diposting untuk menyelesaikan lamaran.

Deskripsi pekerjaan

Deskripsi Pekerjaan
  • Customer Interaction: Assist customers via live chat  with product, order, and general inquiries.
  • Order Processing: Assist with order placement, tracking, and cancellations.
  • Problem Resolution: Resolve customer issues and escalate complex cases when needed.
  • Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
  • Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
  • Documentation: Accurately document customer interactions and follow up when needed.
  • Customer Education: Educate customers on products, promotions, usage, and self-service options.
  • Feedback Collection: Collect and report customer feedback to support service and product improvements.
Requirements
  1. Proficient in Tagalog and professional English (written & spoken).
  2. Bachelor’s degree in any major.
  3. 1–2 years in customer service/live chat support.
  4. Strong written communication, multitasking, problem-solving, and customer-centric mindset.
  5. Beauty products/industry knowledge is a plus.
  6. Familiarity with live chat and CRM systems is a plus.
  7. Willing to work shifts and fully WFO (Jakarta).
  8. Able to join ASAP will be highly prioritized.
Lamar ↗

Referensi: 205408 · Berlaku sampai 7 November 2026

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