Customer Service Agent - Fintech (english)

Responsibilities:

• Respond to daily customer inquiries through various communication channels (chat, email, phone, etc.) in a timely and professional manner.

• Provide accurate and clear information regarding products, services, and company policies.

• Handle and resolve customer complaints effectively while maintaining a high level of customer satisfaction.

• Escalate complex or unresolved issues to the relevant team or supervisor when necessary.

• Ensure service quality meets company standards, including SLA, response time, and customer satisfaction (CSAT).

• Accurately document and update all customer interactions in the system.

Requirements:

• Bachelor’s Degree (S1) in any major.

• Minimum 1 year of experience in Customer Service; fresh graduates with strong communication skills are welcome to apply.

• Good command of English (minimum conversational level).

• Excellent communication and problem-solving skills.

• Customer-focused with a positive attitude and strong willingness to help.

• Able to work in a fast-paced environment and manage customer complaints professionally.