Customer Service

Tanggung jawab

1. Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person.
2.  Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments. 
3.  Take new orders, handle billing details, collect payments, and update customer account information. 
4. Log detailed notes of customer interactions, inquiries, and resolved issues in the company’s CRM system.
5.  Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments

Persyaratan

1. A high school diploma or equivalent is required for most entry-level positions.
2. Most roles provide short-term on-the-job training to learn company systems and policies.
3.  Basic computer literacy, familiarity with point-of-sale (POS) systems, and software navigation are often necessary.
4. Use clear, concise language when speaking or writing to build trust.
5. Think critically to identify complaints and find creative solutions.
6. Fully hear and understand customer needs rather than just waiting to reply.
7. Maintain a calm and positive attitude, especially with frustrated individuals.