Customer Relation Supervisor

Job Responsibilities

1. Manage day-to-day customer communications to ensure efficient service delivery and timely responses to customer inquiries and requests.

2. Collaborate proactively with internal departments to address customer requirements, resolve issues, and ensure customer expectations are met.

3. Build and maintain strong customer relationships by understanding customer needs, providing timely support, and ensuring a positive customer experience.

4. Coordinate customer visits, meetings, and events to strengthen customer engagement and maintain effective business relationships.

5. Gather, analyze, and clarify customer requirements to ensure accurate understanding and effective communication across relevant departments.

6. Coordinate cross-functional resources to drive problem resolution, follow up on action plans, and ensure timely completion of customer-related issues.

7. Monitor customer feedback and identify opportunities to improve service quality, communication efficiency, and customer satisfaction.

Job Qualifications

1. Bachelor's degree in Business Administration, Management, Communication, or a related field.

2. Previous experience in customer relationship management, customer service, account management, or a similar role minimum more than 3 years. Supervisory experience is preferred.

3. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.

4. Good command of English, both written and spoken, is preferred.