Customer Care Officer (Jabodetabek)

Be the voice of our customers join Arista Group and help us deliver service excellence across our growing automotive network…

About Arista Group

Arista Group is one of Indonesia’s leading automotive dealer groups, operating a wide network of retail and operational business units across multiple regions. We are committed to delivering the best customer experience while continuously developing our employees through structured training and talent programs. With a wide branch network, Arista Group is growing rapidly and positioning itself as an employer of choice in the automotive industry.

About the Role

As a Customer Care Officer, you will play a vital role in maintaining customer trust and loyalty. This position is designed to:

• Handle customer complaints thoroughly through coordination with relevant departments

• Analyze customer satisfaction survey results and propose actionable improvements

• Ensure service standards and customer area maintenance are implemented consistently

• Update, validate, and follow up customer data in the ADMS system

• Contact customers post-purchase and post-service to strengthen satisfaction and loyalty

• Collaborate with Sales and Aftersales teams to achieve Customer Satisfaction KPIs

Key Responsibilities:

• Manage and resolve customer complaints effectively

• Conduct analysis of survey results and recommend service improvements

• Monitor and ensure compliance with service standards

• Maintain and update customer data in ADMS

• Perform follow-up calls to customers after purchase and service

• Work closely with Sales and Aftersales teams to achieve satisfaction targets

Qualifications

Required:

• Minimum education: D3/S1 in any major (preferably Management, Communication, or Public Relations)

• Strong communication and coordination skills

• Neat appearance and ability to build good customer relationships

• Detail-oriented with basic analytical skills

• Customer service mindset with empathy and problem-solving ability

• Computer literacy and familiarity with customer administration systems (ADMS is a plus)

Preferred / Added Value:

• Proficiency in English or Mandarin

• Experience in customer service or automotive service industry

Soft Skills:

• Communicative, empathetic, and solution-oriented personality

• Ability to work under pressure with high service standards

• Willingness to be placed across Arista Group branches in the Jabodetabek area

Urgently needed: BYD & Denza Arista PIK 2

Good luck!